Confidentiality policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as name, address, and email address.
When you browse our store, we also automatically receive your device's Internet Protocol (IP) address to provide us with information that helps us understand your browser and operating system.
Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
ARTICLE 2 - CONSENT
How do you get my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a shipment or return a return, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or give you the opportunity to refuse.
How can I withdraw my consent?
If you change your mind after accepting, you may withdraw your consent to be contacted by us regarding the collection, use or disclosure of your information at any time by contacting us at support@charlottesydney.com
ARTICLE 3 - DISCLOSURE
We may disclose your personal information if required to do so by law or if you violate our Terms of Service.
SECTION 4 - BUYER
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services.
Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only stored to the extent necessary to complete the purchase transaction. Once completed, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as defined by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by retailers and their service providers.
For a clearer overview, you can also read Shopify's Terms of Service here or Privacy Statement here.
ARTICLE 5 - THIRD PARTY SERVICES
Generally, the third party service providers used by us will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions.
For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be treated.
In particular, remember that some providers may be located in or have facilities located in a different jurisdiction than either you or us. So if you wish to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway based in the US, your personal information used to complete the transaction may be subject to disclosure under US law, including the Patriot Act.
Once you leave our store website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our website Terms of Service.
When you click on links in our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
ARTICLE 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, that information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional accepted industry standards.
ARTICLE 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to authorize any of your dependents. minors to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon publication on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, modify or delete the personal information we have about you, register a complaint or simply obtain more information, please contact our Privacy Compliance Officer at support@charlottesydney.com
[Re: Privacy Compliance Officer]
